Delivery and returns
Delivery costs for Italy and Europe are based on the landing time:
- 24 Hours Euro 20
- 4 Days Euro 10
Delivery to the States costs depend on the transit time:
- 24 Hours Euro 30
- 4 Days Euro 20
Free shipping costs:
When you reach E. 150.00 on your total purchase order you can join free shipping delivery.
You have 15 days since you received your order to ask for a return. You have right to return your item if you follow the next procedure:
- You CANNOT substitute any goods with a different size and color unless you have returned the garment. You need to return the item and make a new order.
- The returned item will be immediately refunded and the cost of the new purchase order will be debited to your account.
- Our return policy allow refunds for the returned items only.
- You can only make one return request.
- We will not accept returns shipped by a different forwarder which we stated.
- The shipping costs related to the return of the goods are charged to the customer.
- Items must be returned with all original labels, wrappers and other accessories received in the package. Footwear and accessories must be returned in their original packaging, which must not be damaged and altered or used as a shipping packaging box.
- The refund is made the same day as the package is received and only after the items have been checked.
- For orders paid by credit card, the amount refunded will be visible on the next card statement. The processing time may vary depending on the company issuing the credit card, in any case it is about 20 working days.
- Refunds are issued in the same currency as the original purchase.
- Shipping costs are never refunded.
Returns lead time
Usually Brunella Gori will accept your return within 15 working days since you received the item. After confirmation of receipt and after checking the item returned Brunella Gori will refund the amounts.
Refund will be visible in 24 hours since our confirmation and further more you will receive a confirmation e mail from PayPal stating your payment has been refund.